Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at johkinzomeli@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at johkinzomeli@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at johkinzomeli@gmail.com.

 

Thank you for shopping with us. We want you to be satisfied with your purchase and have a smooth experience.

Digital Products & eBooks

Because our products are delivered digitally, all sales are generally final and non-refundable once the product has been delivered or accessed.

However, we understand that issues can happen. If you experience a problem with your order, please contact us so we can help.

Refunds May Be Considered If:

  • You were charged more than once for the same product.
  • You did not receive your digital product after completing payment.
  • The download link or access provided does not work and we are unable to resolve the issue.
  • You received the wrong digital product.

Refund Requests

To request assistance, contact us with:

  • Your name
  • Order number
  • Email address used for the purchase
  • A brief description of the issue

We will review your request and respond as soon as possible.

Non-Refundable Purchases

We generally do not offer refunds for:

  • Change of mind after purchase
  • Accidental purchases
  • Failure to read the product description before purchasing
  • Products that have already been downloaded or accessed, except where required by applicable law

Physical Products

If we offer physical products in the future, separate return instructions and eligibility requirements will apply to those products.

Contact Us

If you have any questions about this Return & Refund Policy or need help with an order, please contact us through the contact information provided on our store.

We appreciate your business and are committed to providing quality digital products and customer support.